ATLAS DOES NOT STAND BEHIND THIER WORKMANSHIP. Atlas replaced our heating and cooling system due to a problem with pump on exterior of home.
Our system was 18 years old. They were quick, convenient, and accommodating, installing on a very hot 24 hr period. Very pleased with the system and installation. A while had gone by and we noticed that we had began to have a rodent problem (Mice).
We called out an exterminator to help us with this problem and find the root of this issue. We built this home ne 18 years ago and have never had a problem with mice...One of the jobs of this exterminator is to locate the entry point and resolve the problem. It was determined that our problem was that, when Atlas completed the installation of our system, they had never sealed up around the replaced line from the exterior pump to the interior unit. Our exterminator placed Stuffit around the large opening and told us we needed to seal it.
We called Atlas and they sent a technician out Immediately to seal the pipe within the hour. Once again we were pleased with response. Now we are left with clean up and removal of our little guests. After a call into the company we spoke to one of the owners and explained.
He sent us to their insurance co. whom now denied a claim. Mice crap and urine all over our basement area which carries a whole other issue of diseases and uncleanliness. We have been unable to use our basement due to this infestation and fear of the airborne possibilities.
After another attempt to contact the owner after claim denial. he will not return our call. We are now left with this horrific mess.
Due to their negligence to seal up a simple pipe ( Replaced by Atlas) that went through the exterior wall. Have some integrity Todd...
Product or Service Mentioned: Atlas Heating And Cooling Air Conditioner Installation.
Reason of review: Will not Accept responibility for workmanship.
Preferred solution: Clean up the mess caused by thier negligence .
I liked: Service and installers, Service and quickness of the repair.
I didn't like: Lack integrity, And will not own up to thier mistakes.