I wanted to write a review from my experience on 1-12-15 and just read the most recent review and am shocked. I also had the exact same experience..EXACTLY.
Gentleman came out, stated I needed a new motor and a new pump. My heater is also only 6 years old. The one I had prior to this one was over 20 yrs. old before it went.
Anyway, I was told would be a few thousand dollars. As he went out to get his book I saw a number on side of heater and called it just to see if anything was under warrenty. The company I called,(this was also the company that installed the heater) told me he doubted what I was being told was true. I asked him if he could come over and he said Yes, at 8pm also.
I let the guy go from Atlas and thanked him for coming but told him if I was going to get a repair I would go with the company that installed it. After repairing heating, replacing motor and cleaning oil filter, I was billed 295.00 from company that installed heater originally. He told me I was absolutely being royally ripped off. I did call the next day to complain about this obvious rip off and they didn't want to hear it. Do NOT EVER USE or TRUST this company. It says in their ad they have been around for 100 years. I doubt that.
Not with current owners anyway. I also felt I shouldn't of had to pay 89.00 to be lied to. If the gentleman above does get the corporate office I'd love to know about it.
Product or Service Mentioned: Atlas Heating And Cooling Repair.
Reason of review: Poor customer service.