Atlas Heating And Cooling Reviews | atlasheatingandcooling.com @ PissedConsumer

Alex W Kmp

Terrible

Aug 12, 2019

1.0

Updated by user Sep 11, 2019

Atlas has not even reached out to me despite the bad reviews and notification of my complete displeasure. Stay away from them. Others I've spoken with also said what a terrible company they are.

Original review Aug 12, 2019

Said they added refrigerant to my AC. It didn't last but a few hours. They charged me full price and refused to do any credits nor allow me to speak to a manager. A scam at their best.

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Loss:

$960

Cons:

Cheaters
Scammers

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

William O Gzr

Not customer friendly

Jun 12, 2018

1.0

called for service.....tried to explain my situation and the manager hung up on me....they installed my unit 1 year ago....it was not operating properly from the beginning.....i was told to find another contractor...not very happy...would not recommend Atlas for any installation or repair. I now need to find another company in an attempt to solve my problem...which is ....a very, very loud unit. The loud flow of air is disruptive to daily routines and we find the nights difficult to sleep because of the noise. I believe we were sold a unit that is either defective or to large for our house. Will continue to seek relief from a more professional and competent company.

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Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

Endya Mcx

Feasterville Trevose, Pennsylvania

ATLAS DOES NOT STAND BEHIND THIER WORKMANSHIP.

Jan 17, 2018

4.1

ATLAS DOES NOT STAND BEHIND THIER WORKMANSHIP. Atlas replaced our heating and cooling system due to a problem with pump on exterior of home. Our system was 18 years old. They were quick, convenient, and accommodating, installing on a very hot 24 hr period. Very pleased with the system and installation. A while had gone by and we noticed that we had began to have a rodent problem (Mice). We called out an exterminator to help us with this problem and find the root of this issue. We built this home ne 18 years ago and have never had a problem with mice...One of the jobs of this exterminator is to locate the entry point and resolve the problem. It was determined that our problem was that, when Atlas completed the installation of our system, they had never sealed up around the replaced line from the exterior pump to the interior unit. Our exterminator placed Stuffit around the large opening and told us we needed to seal it. We called Atlas and they sent a technician out Immediately to seal the pipe within the hour. Once again we were pleased with response. Now we are left with clean up and removal of our little guests. After a call into the company we spoke to one of the owners and explained. He sent us to their insurance co. whom now denied a claim. Mice crap and urine all over our basement area which carries a whole other issue of diseases and uncleanliness. We have been unable to use our basement due to this infestation and fear of the airborne possibilities. After another attempt to contact the owner after claim denial. he will not return our call. We are now left with this horrific mess. Due to their negligence to seal up a simple pipe ( Replaced by Atlas) that went through the exterior wall. Have some integrity Todd...

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Pros:

Service and installers
Service and quickness of the repair

Cons:

Lack integrity
And will not own up to thier mistakes

Reason of review:

Will not Accept responibility for workmanship

Preferred solution: Clean up the mess caused by thier negligence

1 comment

Guest-1434124

Feb 17, 2018

I would not recommend Atlas to anyone I know. They only up sell with high pressure to make you think that replacement would be a quicker fix.

I suggest getting that second opinion. Read these reviews

Helpful

Anonymous

Guest-1133629

Feasterville Trevose, Pennsylvania

DIRTY THIEVES

Nov 18, 2017

1.0

Installed bottom of line boiler unit knowing it has very low shelf life. Gummerman, The owner is the nastiest and most disrespectful "business" owner I've ever had the displeasure of dealing with.

The are highway robbers, I was explaining to Jodi Gummerman what was going on w/ mt gas hot water heater. She said to me. " What you'e saying makes no sense" She refused to even have a tech cone out. The automatic unit is triggering on and off, has to be 20 times per hour.

The unit is on, the thermostats are both off, but pilot does not ignite. THIS COMPANY SHOULD HAVE A CLASS ACTION SUIT FILED AGAINST THEM WITHOUT PAUSE.

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Loss:

$5000

Cons:

Nasty and disrespectful

Reason of review:

Bad quality

Anonymous

Guest-1109496

Gloucester City, New Jersey

Very pleased with service

Oct 02, 2017

4.6

I called Atlas on the hottest day of the year when my air conditioning broke. Mark was able to come out within hours after we had called.

He spent his time going over the whole system and was very thorough in his diagnosis. He took pictures of inside of the heater and air conditioner where we could not see to show us everything. We never did any maintenance on the system and it was very old. He went over all of our options and we opted to replace it.

They came out the same day to replace it for a very reasonable price.

My husband and I are very happy with the service and the installation of the new system. Would definitely reccomend.

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Reason of review:

Good quality

Anonymous

Guest-1002731

Atlas Heating And Cooling - Air Conditioner Installation Review

Feb 04, 2017

1.3

Had water in my basement and I called Atlas since they installed my AC unit. It ended up being my water heater. They quoted me $3500! That seemed way too high. As soon as I questioned the number they came down to $3000. I kicked them out and called around. I got a 75 gallon gas water heater installed for $2000 and the unit was way better then the cheep Home Depot one that Atlas was going to use. They are scam artists!!

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Reason of review:

Pricing issue

Anonymous

Guest-963239

Atlas Heating And Cooling Air Conditioner Repair Review

Nov 29, 2016

1.1

Horrible ownership and the 2 owners only care about there selves and customer service rapes in prices

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Anonymous

Guest-943572

Same story at all the rest - 2016

Oct 26, 2016

If you've read the other notes you'll recognize this. Needed service... I called the number on my unit (guys I knew). Atlas answered. I said I guess you guys got bought, sure come out. I wasn't in the mood to search around. First mistake. Guy arrives says "Really nice house" and looks at unit in basement. One look at blower unit, no tools, "This things is way too old, it's rusting out, you need a new blower, and a coil, and you SHOULD do the compressor b/c it saves to do it all at once. $7,200." I balk and let him leave after paying him the $89 diagnostic fee. Call a friend of a friend. He comes out. Checks everything. Finds the issue (he almost missed it but he didn't). A clogged nozzle which he cleared with an allen wrench. Closed the unit and left. No charge.

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Reason of review:

Bad quality

Anonymous

Guest-901596

Boston, Massachusetts

DO NOT USE. THESE PEOPLE ARE CROOKS!

Aug 16, 2016

1.0

Our AC broke down on Friday just prior to a record breaking heat spell in the Northeast. Unfortunately we called Atlas who promptly send a guy named Bob to check out our unit. According to Bob there were multiple problems with our unit (even though it is only two years old) and told us he "had to order parts" before being to fix and that those parts would arrive until next week. Then he mentioned that even with those parts, he wasn't sure if the Compressor also didn't have a problem, so why not just buy a new AC from them? We found it ridiculous he would be suggesting we purchase a new unit even though our unit is still under warranty. We smelled a rat and sent him away paying the $89 service fee. Still we had to endure a weekend from *** until another repairman could come early next week. Finally a different repairman came and found the problem was just he capacitor and fixed the unit in less than an hour! There is another review here from someone else who experienced something similar. DO NOT USE THIS PEOPLE!

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Cons:

Awful cheats
Cheats

Reason of review:

Crooks

1 comment

Guest-1247325

Nov 29, 2016

This company is a bunch of crooks and tell you that you need tbis that n tbis n say since doing that might as well replace this. Which all the above was all wrong with another guy and just needed a small 40$ part

Helpful

Anonymous

Guest-897966

Fairless Hills, Pennsylvania

DO NOT USE !!!!! . STAY AWAY !!!

Aug 10, 2016

1.0

My ac was having some condensation on the side of the . I called Atlas and they sent a guy named John. He said my condenser needs to be replaced and the coil does not match and also needed to be replaced. He also said that the heater, which was working fine, was old and also needed to be replaced. He did not even open the cover of the coil to be sure that it was not clogged up. He was insisting that if he was going to do the job, all 3 needs to be replaced. This was going to cost me $6000. I said I was going to think about it. I was charged $89 for the useless visit. I called up another HVAC company for a second opinion. He said that my AC was working properly and it was just clogged. He fixed everything and it only cost me $110

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Reason of review:

Bad quality

Anonymous

Guest-810405

San Benito, Texas

Atlas Heating And Cooling Repair Review

Mar 15, 2016

1.0

I had a techniction come to the trailer and give me an estimate for repair of a c unit was told motor and compressor was bad and low on freon wanted to sell me a new unit for 3800$ I had a friend look at my a c unit and all that was wrong was no power to the thermastadt cost to fix was 28$ far cry from 3800$ huh?

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Reason of review:

Pricing issue

Ann Awr

Philadelphia, Pennsylvania

Wanted double the price for a repair on my ac fan and motor.

Aug 03, 2015

1.5

Well, Atlas installed a new Trane heating and ac system in my home eight years ago, in 2007. Six years ago, I needed a new panel. That was covered under parts, but labor was over 600.00 For some reason I hadn't learned my lesson. This summer 2015 I called them back. The part would be 1558.00 but they could do it for 1300.00. This would be for a new fan and motor, but they started giving me quotes for a new system, right away. The following day I called back and the price was reduced to 975.00, with more, still better prices for a new system. I balked and made some phone calls. Engel did the job for 644.00 with brand new parts. When I told Atlas that I had a better price, they responded that they don't use used parts. Obviously they raised their price to tempt me with a new system. I find this unethical.

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Reason of review:

Pricing issue

2 comments

Guest-1234234

Oct 31, 2016

If you are referring to atlas heating and cooling on feasterville then I'm sorry....I worked for them...they are two brothers that own the business and they are rich *** bags. They rip people off and take advantage of people.

Helpful

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Anonymous

Guest-721736

Warren, Michigan

Atlas Heating And Cooling Service Review

Oct 22, 2015

1.0

Have a deal in Amazon local for furnace cleaning and tune up 62 bucks. Called 3 times in two weeks left message no call back. Reported them to Amazon.

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Reason of review:

Poor customer service

Ann Awr

Philadelphia, Pennsylvania

That will be 1300.00 for a new fan and motor on your 8 year old Trane AC

Jul 23, 2015

In 2007, I hired Atlas Heating and Cooling, Inc. to install new Trane central heating and air conditioning units. Two years later, my heating panel shorted out. I was told that the part was covered, but not the labor, which came in at over 600.00. I sensed then that something was not right with this company, and I stopped using them to service my units. However, their 24 hour sticker was still on the AC, so I called them again, here in July, 2015. This time I was told that I needed a new fan and motor on my AC unit. The price, 1558. I was immediately quoted on the prices of new units. The parts would take days, but a new system could be done immediately. When I questioned the price, it came down to 1300. The following day I called the office and was told 975.00, bottom dollar, and again offered lower prices on an new unit. I called around and found a 645.00 price, installed. Good bye to Atlas, good riddance.

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Reason of review:

Pricing issue

1 comment

Guest-1079729

Dec 16, 2015

This complaint is repeated and the same as #1 complaint.

Thank you for sharing your concern.

We certainly appreciate your feedback. Our company uses original manufacturers' parts. We will not put in "after market" parts. Of course those parts are less expensive.

In the year 2007, your system may have been R22. EPA doesn't allow manufacturers to produce this freon (R22) nor can the current approved freon (410A) be used in your system.

The only reason why our company gave you a price for a new system would be to make you aware of this problem. Thank you for sharing your feedback and we apologize for your concern.

Helpful

Marquavis Wmd |

Maple Glen, Pennsylvania

Great service and flexible pricing

May 31, 2015

3.8

Our 12-year-old air-conditioning unit developed a leak and stopped working. The receptionist suggested various tests to narrow down the problem and make better use of their tech's time. When the teck came, he knew exactly where to start looking. Atlas installed a replacement unit the next day for a very reasonable price. Great phone service from all 4 office staff I spoke to. Great install from their 2 workmen. I have worked with Atlas Heating and Cooling since 2003 when I got the original air-conditioning unit installed. Overall, they are first class. Our 12-year-old air-conditioning unit developed a leak and stopped working. The receptionist suggested various tests to narrow down the problem and make better use of their tech's time. When the teck came, he knew exactly where to start looking. Atlas installed a replacement unit the next day for a very reasonable price. Great phone serv

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Pros:

Price was fair
Service and installers

Reason of review:

Fair pricing

1 comment

Guest-1079733

Dec 16, 2015

We appreciate your comments and our customers are our #1 priority.

Helpful

Anonymous

Guest-595873

Red Bank, New Jersey

Always get a 2nd opinion.

Feb 16, 2015

I wanted to write a review from my experience on 1-12-15 and just read the most recent review and am shocked. I also had the exact same experience..EXACTLY. Gentleman came out, stated I needed a new motor and a new pump. My heater is also only 6 years old. The one I had prior to this one was over 20 yrs. old before it went. Anyway, I was told would be a few thousand dollars. As he went out to get his book I saw a number on side of heater and called it just to see if anything was under warrenty. The company I called,(this was also the company that installed the heater) told me he doubted what I was being told was true. I asked him if he could come over and he said Yes, at 8pm also. I let the guy go from Atlas and thanked him for coming but told him if I was going to get a repair I would go with the company that installed it. After repairing heating, replacing motor and cleaning oil filter, I was billed 295.00 from company that installed heater originally. He told me I was absolutely being royally ripped off. I did call the next day to complain about this obvious rip off and they didn't want to hear it. Do NOT EVER USE or TRUST this company. It says in their ad they have been around for 100 years. I doubt that. Not with current owners anyway. I also felt I shouldn't of had to pay 89.00 to be lied to. If the gentleman above does get the corporate office I'd love to know about it.

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Reason of review:

Poor customer service

1 comment

Guest-1079745

Dec 16, 2015

Thank you for voicing your concern with us. We would gladly refund your $89, however to do a true oil cleaning our price is $275 which includes all the necessary parts and oil test.

In "Bottom Line" magazine (which has been around for 35 years) this is the standard price or higher for any oil cleaning. There are many companies that deliver oil and can do it for less because of such.

Obviously we can't install a motor and cleaning for as low as the other company. We apologize for your experience and glad we were able to explain the information above to you.

Helpful

Contact Information

Website:

www.atlasheatingandcooling.com

Mailing Address:

1615 Bustleton Pike

Feasterville, Pennsylvania 19053

United States

Phone:

(215) 646-0171

Contact Atlas Heating And Cooling Customer Service

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Atlas Heating And Cooling

Atlas Heating And Cooling Overview

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Top Atlas Heating And Cooling Reviews

"ATLAS DOES NOT STAND BEHIND THIER WORKMANSHIP."

"Terrible"

Terrible

Not customer friendly

ATLAS DOES NOT STAND BEHIND THIER WORKMANSHIP.

DIRTY THIEVES

Very pleased with service

Atlas Heating And Cooling - Air Conditioner Installation Review

Atlas Heating And Cooling Air Conditioner Repair Review

Same story at all the rest - 2016

DO NOT USE. THESE PEOPLE ARE CROOKS!

DO NOT USE !!!!! . STAY AWAY !!!

Atlas Heating And Cooling Repair Review

Wanted double the price for a repair on my ac fan and motor.

Atlas Heating And Cooling Service Review

That will be 1300.00 for a new fan and motor on your 8 year old Trane AC

Great service and flexible pricing

Always get a 2nd opinion.

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